Warranty
Please read this warranty completely, in order to fully understand how your instrument is warranteed, and to enjoy years of trouble free use of your McMahon stringed instrument.
These terms and conditions cover all stringed instruments, bows, and cases manufactured under the name of MCMAHON and distributed by MCKAY DISTRIBUTORS. This document is the complete MCMAHON MUSICAL INSTRUMENTS warranty. There is no other or additional warranty, expressed or implied. Specific terms and conditions apply to certain items, so please read this warranty in its entirety.
MCKAY DISTRIBUTORS warrants its instruments made under the name of MCMAHON VIOLINS, CELLOS AND VIOLA'S, to be free of defect in material and construction for the period of 3 years from date of purchase. Cases and bows are warranted to be free of defect in materials and workmanship for six months from the date of purchase. Please see below for limitations and restrictions to this warranty. MCKAY DISTRIBUTORS will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here. MCKAY DISTRIBUTORS shall be the sole arbiter of eligibility for warranty repair or replacement. MCKAY DISTRIBUTORS liability is limited to repair or replacement of defective items.
To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to MCKAY DISTRIBUTORS. We will make all necessary arrangements for repair or replacement of the defective items.
MCKAY DISTRIBUTORS reserves the right to make changes to this warranty. The policies in place at the time of purchase will be honored.
Special conditions and restrictions.
Bows: 6 month warranty applies only to original purchaser of bow. Hair is not covered by warranty, except for its installation. (In other words, if a bow’s original hair falls out, that is covered.) It is normal for a few hairs to break now and then, and this is considered a normal bow characteristic. If the entire bulk of hair comes out of the bow, this is considered a defect. Damage caused by neglect or misuse of bows is not covered. Damage caused by normal wear is not covered. Warranty is void if any repair or attempt to repair bow by customer or by an unauthorized repair person has been made. Wooden bows react to changes in temperature and humidity. One common result of exposure to extremes of temperature or humidity is warpage. We do not warranty warpage. Warpage is defined as a bow becoming curved in unatural directions; usually from left to right on the horizontal plane. Please also note that bows left tight for long periods of time are likely to warp. To protect your bow from warping, always be sure to loosen it after playing. Bone or imitation ivory tip plates are designed to protect the bow’s fragile tips. These can be damaged either by dropping or hitting of the bow tip, or by hair wedges that are installed too tightly.
Instruments: 3 year warranty applies only to original purchaser of instrument. Warranty does not cover strings. Strings are delicate and generally break because of wear and overtightening. Warranty on pegs, chinrests endpins and tailpieces is expressly limited to one year. Bridges are covered by warranty for a period of three months. Damage caused by neglect or misuse of the instrument is not covered. Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect. If the instrument is stored in an excessively dry climate, it is neccessary to install a humidifier in the storage room, to prevent your instrument from developing cracks. Individual instrument humidifiers are often not sufficient for very dry climates. Warranty is void if any repair or attempt to repair instrument by customer or by an unauthorized repair person has been made. Instrument adjustment is not covered by this warranty. Normal wear caused by normal use of items is not covered by this warranty. Please note that openings in an instrument’s seams are common. Because of the nature of wood and its reactions to seasonal changes, MCMAHON musical instruments have been manufactured in a way, that will insure
the highest level of durability, however they are not immune to seams separating or plates cracking, due to poor storage conditions. MCMAHON musical instrument warranty does not cover seam openings. To avoid seam openings or cracks caused by extreme or sudden changes in temperature or humidity, please protect your instrument by maintaining humidity levels between 50% and 70%. Do not expose your instrument to temperatures above or below those generally found comfortable by people (roughly 55-90 degrees Fahrenheit).
Cases: Our cases are warrantied for a periold of 6 months from date of purhcase and applies only to original purchaser of case. Damage caused by either normal wear, or by misuse or neglect is not covered. MCKAY DISTRIBUTORS responsibilities and liabilities are limited to repair or replacement of defective cases for 6 months from the date of purchase. Damage to instruments, bows, or other personal property being stored or transported in the cases our not covered by this or any other warranty.
LAST UPDATE AUGUST 23, 2010
